Shipping, returns and handling care for charlotte+asher diaper bags.
We ship via USPS. Standard shipping takes about 2-4 business days. 2 day shipping is available for $20, and overnight shipping for $40. Simply choose the expedited shipping option at checkout. Please note it can take up to two business days to process your order.
We currently ship to the US and Canada. To ship to other international destinations, please look into a third party shipping forwarder, such as HopShopGo or MyUS.com.
We know buying online can be scary. While we are confident that you will love your new diaper bag, we want you make that decision for yourself. If you do not love your new bag for any reason we will pay for return shipping! Returns are accepted within 60 days of receiving your order in the condition it was received.
Email us at firstname.lastname@example.org with your order number and reason for return, and we will get back to you with all the details you need including a pre-paid shipping label to put on the box you received the bag in. Please also let us know the reason so we can take your feedback and get better at what we do! We'd love to hear your thoughts and hope you'll shop with us again sometime soon.
We're moms too, so we know things should be as simple and easy as possible. Luckily this applies to caring for the bag! Just wipe the outside with a damp towel. The inside nylon is water resistant, so just wipe clean with a towel as well. Do not machine wash or submerge the bag in water. The changing pad is machine washable in the gentle cycle; hang dry.